Frequently Asked Questions
Prices
Are the website prices higher as compared to Nursery Prices?
Why are your prices higher as compared to other websites?
What do you suggest - where should we buy from ?
Why is there a difference between Amazon Pricing and your pricing ?
Is the Bulk Pricing different ?
How much is the difference between the bulk pricing and the Website pricing ?
Payment Related
What forms of payment does the shop have?
Do you accept International Cards ?
Card payment error?
Please send us a message on Whatsapp +91-7303231231. Or you can drop us an email on sales@chhajedgarden.com
I am getting errors while making payment ?
Do you accept Payments via Bank Transfer ?
I have made the payment but have not received the order confirmation ?
I have made the payment but have not received the order confirmation ?
Do you take orders on Cash on Delivery Basis ?
Order Information
What should I do if I want to order?
Can I order by phone?
We prefer taking orders on the website. But incase you feel you are not able to place an order we can take the order on phone.
I have questions about the product or want to change (color, size, size, price ...) what to do?
Why did I receive a cancellation / out of stock notification after I successfully placed an order?
I want to cancel my order?
Once the order is processed we will not be able to cancel the order. You can drop us a message to check whether the order is processed. We recommend you place the order only when you want the order.
Do you take orders on Cash on Delivery Basis ?
Can I change my order information?
Can I change the delivery address?
Can I add more products to my order or can I change the order quantities ?
Shipping and Delivery
Where do you ship from?
How much time does it take for you to ship the order?
Once shipped how soon will I receive my order ?
My order is shipped however I have not received the order ?
How can I check the order status?
Can I change the address once the order is placed.?
Why is my order shipped in multiple parts ?
My order was not delivered as requested?
What if wrong product delivered to the me?
What if I am not satisfied with the quality of the product?
Refunds and Returns
Within How many days can I return the order once placed?
Who will take care of the returns?
How much time does it take to refund ?
How will I receive the details of my refund ?
Read More about our refund Policy on the Page Below
https://cgaspl.myshopify.com/policies/refund-policy
What is chhajedgarden.com return policy?
We do not have an easy return Policy. If a wrong/defective product is delivered or you are not satisfied with the quality then you are required to send us a photo and video of the damaged Product. In some cases you are required to send the Product back to us and the return instructions shall be communicated to you.
What are the modes of refund available?
If you have made an Online Payment the refund is directly made to your Credit Card , Debit Card or Net banking account . For other forms of Payment like Cash on Delivery , Bank Transfer , Delhivery we make the refund to your Bank Account . (We need the Account Holder’s name, Account No, Bank Name, Branch Name, IFSC Code and A/c Type – if it’s a current or Saving’s account)